Frequently asked questions
We have made a list of frequently asked questions (FAQ) regarding orders, payments and safe online shopping. Please send us a message if you feel like information is missing.
Processing of personal information
We treat personal information with great care and in a secured way. We comply to the European Personal Data Protection Act.
Use of information: While signing up on the website or placing an order, you might be asked for the following personal information: Name, email address, residential address or shipping address and billing information. Your information won’t be shared with third parties. We will only use your information to process your order. We will regularly inform our clients about new products and sales. Naturally, you can always look up the information that is known by us and alter it when requested.
How do we keep your information secure
The information is safely stored on our servers and protected – within all might – against unauthorized parties.
- Website sessions, login and logout (anonymized)
- Analytics (anonymized)
- Advertising (anonymized /w tracking)
For more information considering privacy & cookies: Click here.
All sizes and measurements can be found here: Size chart
Delivery at business address
We frequently deliver orders at a business address. But, we do prefer a private address because over the years we have learnt that packages sent to business locations become lost or misplaced easily.
I am away from home most of the time
No problem! Small orders are delivered in your mailbox. Large order will be delivered at the shipping address you gave us. In case you are not at home the parcel will be waiting for you at your neighbour or at the postal office.
When can I expect my order?
Good question! First of all; did you place an order and is it confirmed by email and did you receive a notification? If the weekend is coming up, it might take longer than expected.
If you still feel like you should have already received your order don’t forget it might have been delivered when you were not at home. So, don’t forget to check in with your neighbours, or look for a note regarding a parcel that could not be delivered. Deliveries should generally arrive within 5-7 business days.
Will I receive my invoice with my order?
Yes, with each order you will receive your invoice. In most cases you can find a printed version with your delivery. A digital version can be found in the ordering confirmation e-mail.
We ship globally and we ship fast. Although we have the right to deny an order. Get to know PostNL on the international website.
Can I exchange or return ordered products?
Yes, ofcourse you can. Are you not satisfied with your purchase? Please read our returns & exchanges policy for more information.
Sustainable production and quality
We try to work as responsible as possible. We try to improve our methods to keep pollution to a minimum. For more information: Click here.
Discount on large orders
We can offer a special price for large orders. Please contact us and we will get back to you as soon as possible.
My question was not answered
Please contact us.