We really love collaborating with our suppliers and relations and everyone involved in the production process, because they make quality a reality. This is why we are proud to say "we deliver nothing but quality products". Our products are tested continuously, at every step of the process.
Selling quality products is of high value for us. This is why we design and select many of them ourselves for our customers.
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization's quality management system and is a key element in the ISO quality system standard, ISO 9001. Quality audits are typically performed at predefined time intervals and ensure that the institution has clearly defined internal system monitoring procedures linked to effective action.
Preventing damaged goods
Although our aim is to prevent damages they do sometimes occur. And according to "Murphy's law" - anything that can go wrong, does go wrong - this is a fact we have to accept. If you do receive a damaged product, please let us know immediately. You will receive a confirmation and further instructions by email. We will replace the product and we will compensate for the shipping costs. Whenever the particular product is out of stock, you will receive a refund.
We believe in sustainability and corporate responsibility. Together with our suppliers, we discuss matters like production processes, working conditions, and sustainability on a regular basis. Quality and social responsibility are key in the factories where our products are made. High standard methods and techniques are used to deliver high-quality products. The following certificates confirm this:
The BSCI code draws on important international labor standards protecting workers’ rights. It sets out a number of core labor rights, such as 'no child labor', 'no discrimination' and 'no bonded labor', which their participants commit to monitoring within their supply chains.
Ökotex is a symbol of quality that provides guarantees in the area of health. The initiative sets standards for environmentally damaging and chemical materials used in the production process.